After sales
After sales
AFTERSALES

Our door warranty is always reliable. When ordering Genregal doors please understand that some small cosmetic details as door color, door texture or glass patterns, may be slightly different that you see at www.genregal-doors.com. What is covered by warranty is as follows: Subject to the conditions and restrictions listed below are warranted for two (2) years from the date of shipment to be free from defects in material and workmanship. Upon receipt of one or more of our doors, it is recommended that you inspect the all doors as soon as possible. You should be checking:

1.    For the possibility of freight damage.

2.    To verify that you received what you ordered.

3.    That each door is flat and straight and has no defects.

4.    No glass cracks if your door order with glass option.

If there is freight damage, please note it on your freight bill and immediately notify Genregal Doors and file a freight claim by contact us and meanwhile the forwarder.

If a door is determined to be defective, Genregal doors must be notified within 7 days. Upon written notification of the defect and upon inspection of third authorized QC party, we will at our option:

1.    Repair the door, or

2.    Provide a replacement part or parts for the door, or

3.    Provide a replacement door.

A replacement door or part will be as originally purchased from and specifically does not include freight charges. It is understood that if merchandise is determined to be defective when a shipment is received, written notice must be sent to Genregal Doors within 7 days after receipt of the doors and before any possible additional charges have been incurred.

To clarify further: if a visible and/or apparent defect exists upon your receipt and inspection of a door or doors from Genregal Doors, it is imperative that we be notified before any further costs are incurred on that door or doors. We will not assume any liability for those costs. Genregal Doors will not be responsible for any door repaired or replaced without the prior written notification of our office.

Warp shall not be considered a defect unless it exceeds 6mm in the plane of the door. Warp is measured by placing a straight edge or a taut string on the concave face of the door and determining the maximum distance from the straight edge or string to the door face. The door must be properly hung and finished with all six surfaces being sealed. Warp must occur in the door itself, and not be the result of an improperly installed jamb or a wall out of plumb.

Exclusions to warranty

· Using an interior door in an exterior application.

· Interior or Exterior door manufactured according to the customer's specifications.

· Performance or appearance of our finish, or a field-applied finish.

· Variations in the color, design or door texture.

· Damage caused by others, or by any cause outside the control of Genregal Doors, including but not limited to damage caused by misuse, abuse, accident, mishandling, or by fire, flood, earthquake, storm, or other acts of nature.

·"Misuse" of a door includes, but is not limited to, using a door on part of a building without providing adequate overhang or an appropriate finish color. Adequate overhang depends on the typical weather conditions of the area where the door is to be used, but at the very minimum means an overhang projecting a distance from the structure equal to one half the distance between the bottom of the door and the bottom of the overhang at the point which is farthest from the door.

· Damage caused by failing to comply with Handling, Finishing and Installation instructions. Please contact us for this information, if it is not supplied with the product.

· Failure to perform normal homeowner's maintenance, including maintaining the finish

· Product failure due to improper installation.

· Attempts to modify our product without prior authorization.


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